The Troop ("we", "our", or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023. This Privacy Policy must be read in conjunction with our Terms of Service.

By accessing, downloading, or using the website or the allied mobile application, www.thetroop.in (“collectively referred to as “the Website”), you agree to be governed by this Privacy Policy.

Scope
This Privacy Policy applied to the Services, ________________________________

Information We Collect

When you choose to register on the Website, we seek certain identifiers which qualify as personal data (as defined in law) and some of these identifiers will have to be mandatorily collected, and some will have to be collected only at your discretion and consent.

• The information which you provide to us mandatorily are -

  • Name: For the creation of your unique profile;

  • Mobile number: For the creation of a unique profile, identification, authentication via OTP and any communications from us or on our behalf by any third parties engaged by us to provide the service;

  • Email address: For communications from us or on our behalf by any third parties engaged by us to provide the service.

• The information which you may choose to additionally provide are -

  • Address;

  • Date of birth and age;

  • Gender;

  • Weight;

  • Fitness goals;

  • Hobbies;

  • Payment information: If you make a purchase through our website, including pre-recorded training plans, meal plans, personalised coaching plans and merchandise, we may collect payment information such as credit card details, billing address, and other relevant information necessary to process your payment.

  • Any other information you may voluntarily choose to provide us while using our services.

• Information we may collect from your use of our Website:

  • Information on your browser’s user agent string and server logs, including your IP address, information in the cookies and activity on the Website;

  • URL information, time stamp, visit information, your browsing history on the Website;

  • Device information, such as make, model and operating system of the device used for browsing the Website;

  • Location information as permitted by you in your mobile device settings.

*Please note that you have the ability and choice of restricting certain kind of information from being collected by adjusting your phone and browser settings.

Use of Information

We may the information we collect for the following purposes:

• To provide and personalise our services to you;

• To process your transactions and payments.

• To communicate with you, respond to your inquiries, and provide customer support.

• To perform analytics, conduct customer research, to determine your interest and to analyse traffic patterns.

• To improve our website, products, and services.

• To send you promotional offers, newsletters, and other marketing communications that may be of interest to you.

• To comply with legal and regulatory requirements.

Disclosure of Information

We may share your personal information with third parties under the following circumstances:

• With our trusted service providers and business partners who assist us in providing our services and operating our website.

• With law enforcement agencies, regulatory authorities, or other third parties when required by law or to protect our rights, property, or safety.

• In connection with a merger, acquisition, or sale of all or a portion of our business. Such disclosures will be subject to the execution of appropriate non-disclosure and privacy agreements.

• We may also share aggregated non-personally identifiable information with our partners, like advertisers or connected sites to show trends about the general use of our services.

• We will seek your consent prior to sharing your personal information for any other purpose, if so, identified at a later stage.

Data Security

We take all reasonable precautions to protect your information from unauthorised access, use or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights

You have the right to access, update or delete your personal information. You may also withdraw your consent to the processing of your personal information by intimate us in writing at any time.

Retention of Your Personal Data

We retain the collected personally identifiable information for as long as necessary to fulfil the original purpose for which it was collected. We will not retain your personally identifiable information for a period longer than is necessary, and as may be required in law. Any other information which is processed by us for analytical purposes, will only be processed and stored in an aggregated or non-identifiable basis.

Cookies

We may also use cookies and similar tracking technologies about your usage of our website and improve your experience. You can control cookies through your browser settings.

Overseas transfer of information

At times, it may be necessary for us to transfer and store certain personal data outside of India in order to carry out the purposes, or directly related purposes, for which the personal data is collected. Such transfer is performed only when we reasonably know that the destination jurisdiction has adequate and appropriate level of protection and where such transfer is lawful. All such transfers will only be done in accordance with applicable law including the Digital Personal Data Protected Act, 2023.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on our Website. The revised policy will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at anuj@thetroop.in.

This Privacy Policy was last updated on 23rd April 2024.